Privacy Policy

Effective Date: 6 August 2026
Last Updated: 6 August 2026

At MISO™ ("we", "our", "us"), accessible at https://www.itsmisothecat.com/, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services. This policy is intended for a Shopify-based fashion and apparel store and reflects common privacy practices for online retailers.

1. Information We Collect

Information You Provide

When you use our website, we may collect:

Full name
Email address
Billing address
Shipping address
Phone number
Payment information (processed securely through our payment providers)
Order history
Account information (if you create an account)
Messages sent through our contact forms or customer support

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages viewed
Products viewed
Time spent on the website
Referral source
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver purchased products
Provide customer support
Process returns and refunds
Improve our website and shopping experience
Detect fraudulent activity
Send order confirmations and shipping updates
Send promotional emails (only if you have opted in)
Comply with legal obligations

3. Payment Information

We do not store your full payment card details.

Payments are securely processed through trusted third-party payment providers that comply with applicable security standards.

4. Cookies

Our website uses cookies to:

Remember items in your shopping cart
Save your preferences
Improve website functionality
Analyse website traffic
Measure marketing performance

You can disable cookies through your browser settings, although some features of the website may not function properly.

5. Marketing Communications

If you subscribe to our newsletter, we may send you:

New product announcements
Exclusive offers
Promotions
Brand updates

You can unsubscribe at any time by clicking the Unsubscribe link included in every marketing email.

6. Sharing Your Information

We only share your information when necessary to operate our business, including with:

Payment processors
Shipping and courier companies
Website hosting providers
Analytics providers
Marketing service providers
Fraud prevention services
Legal authorities where required by law

We never sell your personal information to third parties.

7. Data Retention

We retain your information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce our agreements

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While we strive to protect your information, no method of online transmission or electronic storage is completely secure.

9. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to certain processing activities
Withdraw consent where applicable
Request a copy of your personal data

To exercise these rights, please contact us using the details below.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

12. International Data Transfers

Your information may be processed in countries outside your country of residence where our service providers operate. We take appropriate safeguards to protect your personal information during such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

The updated version will always be posted on this page with the revised Last Updated date.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us through the contact information provided on our website.

Website: https://www.itsmisothecat.com/